General Functions > Conditions

Conditions are used to identify a specific scoping of records for a given form on the MIE. For instance, a condition can be created to identify all tickets that have been placed in closed status, however the requester has not yet been notified. Conditions are generally used in conjunction with triggers and counters.

Given you have sufficient access to define and manage Conditions, you will find the menu option as a child to the Settings/Admin left menu option of most modules. Conditions are not specific to a given module, therefore it does not matter which module you are using when you manage Conditions - you will see the same list.

To define a Condition, choose to add a new record. Start by choosing a form from the list of MIE forms. (A form is generally a data entry screen that is accessible through the MIE's menu system).

Once you choose a form, you can define up to six combinations of fields on that form, values that you wish to match in those fields, and the logical and/or combining of those fields to ultimately result in a single true/false outcome.

When the Condition is applied by the Housekeeping job, all records that exist in the table that is managed by the form that match the Condition will be selected for whatever action has been defined (by a trigger).