Modules > Asset Management > Disposals > Handling Disposal Exceptions

During Disposals Reconciliation, one or more records in the staging table may be considered unacceptable due to various constraints and business rules in force. Those records considered unacceptable will be ignored and marked as exceptions.

To clear exception records, use the Exceptions sub-menu option available under the Disposals function located on Asset Management's left-hand navigation menu. You must have proper access to see the Exceptions menu option.

You will be presented with all records currently in the Disposals staging table that have been marked as exceptions. You must refer to the job log to determine why the record was marked as an exception. Choose to edit the record, make corrections as necessary, and save.

Alternatively, you may decide the record should not have been submitted for Disposals Reconciliation in the first place, in which case you may delete the record.

Disposals Reconciliation re-tries all exceptions on each run, so your edits will be re-tried. If they pass the rules in force, they will be reconciled and cleared as exceptions.

Generally, a disposal item is associated with a disposal order before it is shipped to the disposal vendor. Therefore, the Disposals Reconciliation engine will expect that item to remain assigned to its order for the duration of the disposal cycle. If the item is reported by subsequent feeds (coming from the disposal vendor) as being associated with a different order, by default the Disposals Reconciliation engine will simply re-assign the item to the order that the most recent feed says the item should be associated with. The same will go for items that come in on feeds that were not previously known to the system. They will be automatically entered into the system by the Reconciliation engine and associated with the appropriate order (if the order exists in the system). If the order does not exist, the item will be created but then marked as an exception, requiring you to create the order before running the Reconciliation engine again. This default behavior is driven by the DisposalOrderItemAltJoinField setting, which defines the RMA number as the key data element by which disposal items are associated with orders. If you wish to change this default behavior and not allow items to be automatically created or re-assigned, then clear the DisposalOrderItemAltJoinField setting (set it to blank). If you do wish to retain the default behavior but are using some other identifying number to associate items to orders, then update the DisposalOrderItemAltJoinField to the proper data element.